Perancangan fasilitas stasiun berbasis kebutuhan dasar dan aktivitas penumpang kereta api jarak jauh: Studi kasus Stasiun Bandung
Abstract
Train travel is a popular mode of transportation in Indonesia, as proved by the increasing number of railway passengers in recent years. Railway stations serve as crucial touchpoints for the passengers. Current research related to the use of railway station facilities in Indonesia has mostly focused on evaluating service quality and has yet to specifically address users’ basic needs and activities. This article discusses the findings of the basic needs and activity mapping of passengers’ activities, utilising a mixed-method approach that integrates qualitative data from observations and interviews (n=15), with quantitative data obtained through passenger questionnaires (n=159). The results show that the priority basic needs of Indonesian intercity train passengers, ranked by importance, are: (1) safety, (2) reliability, (3) ease, (4) comfort, (5) cleanliness, and (6) responsiveness. These basic needs are then mapped onto the two main activity phases of intercity train passengers, namely: (1) departure phase: pre-boarding, boarding, and post-boarding, and (2) arrival phase: to continue the journey to the final destination.
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DOI: https://doi.org/10.24821/productum.v8i1.14993
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